Decisions, Decisions, Decisions! With the new year upon us, everyone would like to increase their level of success and their income! In reality, we each write our own check. The amount of that check is based on the decisions we make and the actions we…Read More Decisions, Decisions, Decisions!
The 10 Commandments of a Great Customer Experience: Part 2 Agents know creating a great customer experience makes their time with their F&I professional memorable. Here are the next five commandments that will make it happen for you and your trainees: VI. Practice Purposefully. If…Read More The 10 Commandments of a Great Customer Experience: Part 2
The 10 Commandments of a Great Customer Experience: Part 1 Is providing great customer service and a great customer experience the same thing? The two couldn’t be more different! In many F&I offices, the effort is focused on getting better at what we do instead…Read More The 10 Commandments of a Great Customer Experience: Part 1
Blockbuster Customer Service! In 2000, Blockbuster was on top of the world of video entertainment. The founder of a fledgling company called Netflix flew to Dallas to meet the CEO of Blockbuster with a proposal that the two companies forge a partnership. The record shows…Read More Blockbuster Customer Service!
What Sank the Titanic Will Sink Your Dealers! Iceberg, right ahead! is the shout Fred Fleet, the lookout for the ill-fated Titanic, is said to have given when he saw the ship’s doom ahead. How could the Titanic, such a large and well-designed ship, ever…Read More What Sank the Titanic Will Sink Your Dealers!