Agents must train F&I managers to rely on your process and their talents or risk stealing their own production and their customers’ trust. Emmanuel Ninger was arrested for counterfeiting in 1887 after he handed a clerk, whose hands were wet, a $20 bill and the…Read More Stealing…From Yourself!
Did you know Phil Robertson and Terry Bradshaw were teammates at Louisiana Tech? Learn how two shared principles made both men champions in their chosen fields. Phil Robertson of “Duck Dynasty” fame was raised in abject poverty. His boyhood home had no electricity, toilet or…Read More Duck Dynasty Determination
I just finished a very frustrating phone conversation with the company that provides my phone and internet service. The word “communication” is in their company name, and the reason I am frustrated is the person I was dealing with had no idea how to communicate…Read More Master the Art of Communication!
I just returned from Green Bay, Wis. Like most visitors, I drove by and took pictures of the Vince Lombardi statue in front of Lambeau Field. The Green Bay Packers’ stadium is built right on the highway with residential houses just across the street. The…Read More Create a Lombardi Culture
I looked into the face of a top-performing F&I professional and said, Your potential is furious with your performance! After the initial shock, he realized it was a valuable challenge. As independent agents, we meet regularly with great F&I managers who are producing at the…Read More Speak with the Loudest Voice!