The year 1886 is regarded as the birth year of the modern car. In that year, German inventor Karl Benz built the Benz Patent-Motorwagen. Cars did not become widely available until the early 20th century. One of the first cars accessible to the masses was…Read More Change is a-Coming!
Agents can realize unprecedented levels of success by letting go of the word ‘impossible’ and using obstacles as stepping stones. In the second half of the 19th century, the new frontier west of the Mississippi was affectionately called “The Wild West.” During this time, most…Read More The Great Equalizer!
A note handed to NFL wide receiver Mohamed Sanu proves that people notice your good work — even when you don’t realize they are watching. Mohamed Sanu is a wide receiver for the NFL’s Atlanta Falcons and one of their most celebrated stars. After sitting…Read More The Seat Behind You
History’s greatest touring band gave their customers what they wanted and never repeated a setlist. In 2004, Rolling Stone ranked the Grateful Dead No. 57 on their list of the “100 Greatest Artists of All Time.” The Grateful Dead were considered the greatest touring band…Read More What the Grateful Dead Taught Me About Customer Service
Agents must train F&I managers to rely on your process and their talents or risk stealing their own production and their customers’ trust. Emmanuel Ninger was arrested for counterfeiting in 1887 after he handed a clerk, whose hands were wet, a $20 bill and the…Read More Stealing…From Yourself!