Chopped is a Food Network fan favorite for which chefs compete by cooking three course meals The twist Each course must include ingredients from a mystery box This leads to delightful creations as chefs struggle with incorporating things like Animal Crackers and seaweed It would be easy if all the…

When reading automotive industry publications among the great articles about effective processes and success stories we unfortunately often find headlines concerning another dealership or group that is being pursued legally for deceptive practices…

With the new year upon us everyone would like to increase their level of success and their income In reality we each write our own check The amount of that check is based on the F I decisions we make and the actions we take on a daily basis to…

Iceberg right ahead is the shout Fred Fleet the lookout for the ill fated Titanic is said to have given when he saw the ship s doom ahead How could the Titanic such a large and well designed ship ever sink History tells us numerous factors may have led to…

The F I product sold by the F I manager as with any insurance based product are invisible Customers buy a tangible product because they can see touch smell or test it However they buy an intangible product because they see a need for it or are motivated by the…

Sales is a numbers game However many times we get things backwards We focus almost exclusively on results outside to the neglect of the process inside that produces them I remember the first time I said to an owner who had just made very clear their desire for the numbers…

Chick fil A draws from the same pool of individuals to hire employees as Taco Bell McDonald s and other fast food restaurants Yet their customer service skills and intentional effort to respond with Please Thank You and My pleasure has been one of the core principals of their success…

Thomas Edison is known for his lifelong achievements but he did not get there overnight Determination and commitment paved his way to success and they can for you too…

Most of us have laughed at the crazy efforts of Lieutenant Columbo to lull criminal suspects into letting their guard down and then watched as he would get information that no one else could An article in the American Bar Association Journal even reported that the best way to interrogate…