The Achieving F&I Excellence!™ Management Certification Program is the result of professional development, combined with years of real world, in-dealership experience.  Topics covered include:

   I.  Professional F&I Management

•  Changing Customer Perceptions

•  Changing Your Perception

•  Responsibilities Of An F&I Professional

•  Principles Of Communication

•  Making The Intangible.. Tangible!

•  The F&I Demo Ride

  III. A Customer Focused Presentation

•  A Customer Focused F&I Presentation
•  Making The Factory Warranty Tangible!
•  Completing The Financial Services Overview
•  Reviewing The Customer's Options
•  Creating Customer Interest
•  Fourteen Keys To Using The Financial Services Overview

  IV.  Customer Repayment Options

•  Establishing Customer Needs For Dealership Financing
•  Benefits Of Dealership Financing
•  Responding To Customer Concerns
•  Profitable Rate Administration

•  Credit Insurance
•  Vehicle Service Agreements
  1. Benefits Of Vehicle Service Agreements
  2. Basic/Advanced Sales Techniques
  3. Ten Great Visual Aids And VSA Closes
•  Guaranteed Auto Protection(GAP/DCA)
  1. Making The Intangible… Tangible!
  2. Benefits Of GAP / DCA

•  Prepaid Maintenance Program
•  Vehicle Appearance Protection
•  Theft Deterrent Products
•  Tire & Wheel Road Hazard Protection

•  Your Role/Responsibilities
•  The Credit Application
•  Analyzing A Credit Bureau Report
•  Credit Evaluation/Credit Scoring

•  Equal Credit Opportunity
•  Fair Credit Reporting
•  Credit And Your Consumer Rights
•  Credit Scoring
•  How To Dispute Credit Report Errors
•  Cosigning A Loan
•  A Dealer's Guide To The Used Car Rule
•  FTC Business Alert: Safeguarding Customers’ Personal Information
•  The FTC's Privacy Rule And Auto Dealers
•  Report Of Cash Payments Over $10,000
•  USA Patriot Act
•  The Red Flag Rule
•  Adverse Action Notice
•  Sherman Anti-Trust Act

  IX.  Professionalism

•  My Goal - Help Every Customer!
•  Training Evaluation
•  Presentation Of Certificate

   X.  Handouts / Reference