Trading Rate for Product

So Here’s the Deal – Trading Rate for Product

Ron Reahard

If you always do what’s right for the customer and truly try to help them, not mislead, outsmart or take advantage of them, in my experience, neither you nor your dealer will be spending much time talking to lawyers.  Plus, you’ll both sleep better at night, have happier customers, and make a lot of money.

The Power of Momentum

The Power of Momentum

Rick McCormick

Meeting the demand for daily improvement requires F&I professionals to create and capitalize on their own momentum.

Read the Instructions

Read the Instructions!

Ron Reahard

Success requires dealers to read the proverbial instruction manual for compliance, transparency, and customer service.

Exception to the Rule

So Here’s the Deal – Exception to the Rule

Ron Reahard

Once you obtain a bureau, you then need to provide the exception notice to the customer per the FTC guidelines.  If the creditor (your dealership) chooses to provide an exception notice in lieu of a risk-based pricing notice, the exception notice must be provided to the consumer as soon as reasonably practicable after requesting the consumer’s credit score but not later than consummation for closed-end credit.

So Here’s the Deal – Timing F&I

Ron Reahard

As an F&I manager, your performance is judged primarily by three things: your paperwork, your CSI and dollars you generate – not the time customers spend in your office. In my experience, if your paperwork is clean, your CSI is great, and you’re averaging $2,000 per copy, time spent in the F&I office is a non-issue.

Great Coaches Build Winning Teams

Ron Reahard

Whether you prefer “The Process” followed by Alabama’s Nick Saban or “All In,” the mantra of Clemson coach Dabo Swinney (a former Alabama player and assistant coach), there is no question these two coaches are dedicated to their personal coaching philosophies. As leaders, there is a lot we can learn from both men. Let’s dig in.