Are you going to be in attendance at this year’s Industry Summit in Las Vegas? If so, make sure you attend this must-see workshop! Objection Handling: Collapse. Create. Repeat. The menu presentation represents an F&I manager’s opportunity to build credibility with the customer, especially…Read More Rick McCormick, Presenter at the 2016 Industry Summit
I just returned from taking two of my granddaughters to their first Broadway show, Disney’s production of Aladdin. Like most other first time visitors they were amazed. And the more they learned about what the performers went through on a daily basis the more respect…Read More It’s Show Time!
Michael Hingson was on the 78th floor of the World Trade Center in New York City on September 11, 2001, when the first tower was struck by a hijacked plane. Michael is totally blind and the account of how he and his partner, Roselle, escaped the…Read More Blind Insight
A conversation with a dealer principal took a powerful turn when he made the statement “My concern with sending my people to training events is that the Law of Entropy will take effect when they return.” Can I humbly say I had no idea what…Read More The #1 Enemy of Success!
One of the subtle deceptions of the F&I profession is the constant “busy” state we find ourselves in. Dozens of tasks demand our attention when we are not with a customer. Days, weeks and months go by and we find ourselves regretting the fact that…Read More A Man Can’t Just Sit Around!