RealCam – Installation & User Guide

Step 1

Camera Installation

  1. Determine mounting location for camera. Please follow the suggested mounting specifications
    • Camera should be mounted so as to provide a side view of both the customer and the F&I manager. Do not mount the camera behind the customer or F&I manager! • Camera should be mounted near the ceiling for best viewing angle. • Before mounting, ensure the USB cable will reach the computer. • Camera should be mounted away from ventilation systems to prevent any audio interference.
  2. Mount the camera at the location determined in step 1.
  3. Safely run the camera wire to the computer and connect the camera.

Step 2

RealCam Software Installation

Make sure the camera has been installed before continuing with step 2. Also make sure to be logged into your computer as the user who will be using RealCam before software installation.

  1. To download the RealCam installation software, click HERE.
  2. Open or run the downloaded file and follow any on-screen prompts to install the RealCam software.
  3. Enter the registration information that was emailed to you by Reahard & Associates. If you were not provided registration information, please call us at 1.866.732.4273.
  4. Select ‘Submit’. Upon successful installation you will receive a “Welcome to RealCam” message.

Step 3

RealCam Settings & Operation

  1. Open the RealCam software using the desktop shortcut. Once open, click on the RealCam icon in your taskbar and select ‘RECORD’ from the menu.
  2. Enter the ‘Customer Information’ and ‘Dealership Information’. Be sure to select your name from the ‘F&I Manager’ drop down list.
  3. For ‘Recording Information’, select "HD Webcam c920” from the ‘Video Source’ drop down list and “Desktop Microphone” from the ‘Audio Source’ drop down list.
  4. Select an anticipated transaction time from the ‘Expected Length’ drop down list.

Step 3

RealCam Settings & Operation (continued)

  1. Check the ‘Video Preview’ section to verify that the audio and video are both working properly.
  2. Click the ‘Click to Begin Recording’ button when you are ready. You will not be able to record if the microphone has been muted. The screen will minimize as soon as you begin recording. To maximize the screen, click on the RealCam icon in the toolbar.
  3. Upon completion of the transaction, maximize the screen and stop the recording by clicking the ’Click to Stop Recording’ button. The recording will be automatically uploaded to a secure server for storage.

Step 4

Viewing Recorded Transactions

  1. To view recorded transactions go to go-reahard.com.
  2. Log in to the website with the username and password that was emailed to you from Reahard & Associates. If you were not provided login information, please call us at 1.866.732.4273.
  3. Select ‘Videos’ from the left-hand menu. A list of your recorded transactions will populate on the right side.
  4. Click on the customer name or stock number of the transaction to begin playback.

States with One Party Consent Statutes

Alabama

Indiana

New Jersey

South Carolina

Alaska

Iowa

New Mexico

South Dakota

Arizona

Kansas

New York

Tennessee

Arkansas

Kentucky

North Carolina

Texas

Colorado

Louisiana

North Dakota

Utah

Delaware

Maine

Ohio

Virgina

D.C.

Minnesota

Oklahoma

West Virginia

Georgia

Mississippi

Oregon

Wisconsin

Hawaii

Missouri

Rhode Island

Wyoming

Idaho

Nebraska

States with Multi-Party Consent Statutes

California

Two-party consent required (all parties to the conversation must consent to its recording). A California court has held that the statute applies to the use of hidden video cameras to record conversations, as well.

Connecticut

Two-party consent required. Under Connecticut law, consent to the recording should be in writing or recorded verbally (or a warning that the discussion may be taped should be recorded).

Florida

Two-party consent required. The safest course of action in Florida is to secure the consent of all parties to the conversation.

Illinois

Two-party consent required. The safest course of action to ensure compliance with Illinois law is to ensure that all parties to the conversation have consented to the recording.

Maryland

All parties consent required.

Massachusetts

All parties consent required.

Montana

All parties consent required.

Michigan

All parties consent required.

New Hampshire

All parties consent required.

Pennsylvania

All parties consent required.

Washington

Two-party consent required. This requirement may be satisfied if “one party has announced to all other parties engaged in the communication or conversation, in any reasonably effective manner, that such communication or conversation is about to be recorded or transmitted.” If the conversation is to be recorded, that announcement must be recorded as well.

Vermont

No specific statutes.