Circle of Development: Mindset

Rick McCormick

We are all going somewhere and using a mindset GPS will assure we get to the destination we are all looking for — increased customer satisfaction, income, and profits.

Circle of Development

Rick McCormick

The most frequent and damaging mistake that I encounter at dealerships is requiring people to learn in the wrong sequence. There is a better way to becoming a true professional — a simple four-step sequence of development that we can all follow.

Leverage What’s Within

Rick McCormick

Taking the natural gifts we have and working daily to grow and add to our skill set will make anyone a success.

What Kind Of People Are We?

Rick McCormick

When a customer encounters a true F&I professional, they are pleasantly surprised and the level of trust leads to open discussions and great outcomes for everyone involved.

One Less Thing To Worry About

Rick McCormick

We are facing challenging and opportunity filled days ahead. Having the privilege to help people during a worrisome time is honorable and fun!

The Rhythm of the Sales Conversation

Rick McCormick

When customers feel free to speak and share their opinions, they feel understood. F&I professionals that intentionally make the conversation a two-way interaction build high levels of trust and profits.