4 Ways To Change Perceptions

With all the warnings customers get from 20/20, consumer reports and their local credit union about deceptive sales practices and “hidden profits” dealers make in the F&I department, some days it feels like there is a big yellow warning sign outside the F&I office that reads “Caution: F&I Manager Ahead!” The customer’s first impression of you is a tone setter for the entire transaction. So what warning signs are you putting up?