Think of it as your dealership’s diagnostic test.
Is your current F&I process in need of a rebuild or just routine maintenance? Are customers waiting to go into the F&I office? Are F&I managers struggling to sell products on digital deliveries? Are managers only selling one or two products? Are chargebacks too high? Is customer satisfaction too low? Is compensation excessive based on current performance? Are there written policies & procedures in place to ensure compliance? Do you track individual effort or just results? Maybe it’s time for an in-depth analysis of your F&I department.
What's in it for You?
This comprehensive analysis provides an in-depth evaluation of F&I products, income distribution, individual & departmental performance, charge-backs, and compensation expense, along with specific recommendations for process improvements that will increase F&I product sales, profits, and customer satisfaction. Also includes the development of job descriptions and performance standards for F&I personnel, with written policies and procedures for quoting payments. More importantly, it will enable you to implement a game plan for increasing F&I performance and profits. Here is where we are, here is where we’re going, and here is how we’re going to get there!