F&I - We Don't Just Train It,
We live it. Here's proof.
Be Quiet – Be Intentionally Quiet!
Rick McCormick
Interrupting the other person tells them you are not listening to them and not interested in what they are saying.…
Interrupting the other person tells them you are not listening to them and not interested in what they are saying.…
Every dealership wants to grow! Especially when it comes to their finance department. Consistent improvement in income and profit levels is what they demand and expect.…
Strong Intentions with weak discipline will lead to failure and frustration. I learned this the hard way. I started out with strong intentions of what I was going to accomplish. …
Practice Abe Lincoln’s habits to be the best you can be.
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Make customers your partners in the process, not an audience.…
We must take complete ownership of the results each month. There will always be factors that influenced the outcome.…
Here are three efforts that will enable us to move from being ‘closers’ to becoming ‘openers.’…
F&I process provides us an opportunity to add value or aggravation to the customer’s purchase experience.…
The customer is speaking loudly, they want to have it their way, and it’s forward-thinking and profit-building when we do.…