F&I - We Don't Just Train It,
We live it. Here's proof.
Buckets of Intel
Justin Gasman
In the world of F&I, it's easy for managers to believe they know their customers well - especially when they're repeat buyers or even personal friends. Familiarity feels comfortable, but comfort often leads to complacency. And complacency is dangerous in this business. The truth is, no matter how well you…
In the world of F&I, it's easy for managers to believe they know their customers well - especially when they're repeat buyers or even personal friends. Familiarity feels comfortable, but comfort often leads to complacency. And complacency is dangerous in this business. The truth is, no matter how well you…
Everyone has a choice in life and in business. The path we choose to follow determines our ultimate destination. When interacting with customers, we can either share knowledge and offer genuine help or rely on high-pressure sales tactics. The path we take defines the outcome.…
To stay sharp in F&I, training must be a daily habit - like brushing your teeth. One of my favorite F&I managers puts it best: "If you're not growing, you're dying." I took this to heart and explored something most people overlook: wiring harnesses. Exciting, right? Well, it should be!…
Event organizers announced that Ethical F&I Mangers Conference (EFI) and Agent Summit will once again join forces in Las Vegas. In 2026, the events will take place at The Cosmopolitan on Monday, April 13 through Wednesday April 15.…
There's an invisible leak in many F&I offices-and it's costing big. The issue? The push to sell products often comes before establishing whether the customer even needs them. Identifying and plugging this leak by focusing on what customers truly want will lead to a smoother process, greater productivity, and record…