Customers give great weight to the overall experience and tone of the process. We should too!
When I was an F&I professional, I heard three simple words from our GM that resonated with me all year long: “We are starting a new year, with new opportunities. You have learned a lot in the past year. So, use what you have learned and make it count this year!” Before every training session, class or workshop, I always remind myself of the opportunity before me and repeat those words to myself: “Make it count!”
Forging the path forward in F&I does not denote the elimination of the F&I manager. What it does necessitate is that we embrace the imminent changes.
Agents are using checklists and deal audits to reinforce F&I training and ensure every customer has the information they need to make the right decisions for their investment.
Agents who provide a spark in the training room and help dealers choose the correct technology path will have a competitive edge in the year ahead.
Provide these three efforts with every dealership interaction and everyone will look forward to your visits and know it was worth every minute you spent there.
The right people, with the right message and the right agenda, will propel your agency to new heights.
Motivation completes a full-circle benefit for everyone. Make sure the circle remains unbroken in your dealerships!
Agents can provide an invaluable service by helping identify the right person to promote, advise them on how to make the transition effective, and shorten the learning curve a transition incurs.
When you invest the time to provide a valuable monthly F&I meeting for your team you will build more success for the dealership, more protection for their customers, and more profit for yourself. Everybody wins!