Is the F&I Office Tone Deaf? Customers give great weight to the overall experience and tone of the process. We should too! We have all had the dilemma of trying to determine why two F&I managers with equal talent levels are getting such different results.…Read More Is the F&I Office Tone Deaf?
When I was an F&I professional, I heard three simple words from our GM that resonated with me all year long: “We are starting a new year, with new opportunities. You have learned a lot in the past year. So, use what you have learned…Read More Make It Count
F&I Q-TIPS: Forge the Path Forward Forging the path forward in F&I does not denote the elimination of the F&I manager. What it does necessitate is that we embrace the imminent changes. The way customers buy is in a state of constant change, and any…Read More F&I Q-TIPS: Forge the Path Forward
Your F&I Agency Can Influence the F&I Process Agents are using checklists and deal audits to reinforce F&I training and ensure every customer has the information they need to make the right decisions for their investment. General agents are expected to facilitate the F&I team’s…Read More Your Agency Can Influence the F&I Process
What Every Dealer Wants From Your Agency In 2019 Agents who provide a spark in the training room and help dealers choose the correct technology path will have a competitive edge in the year ahead. We could summarize what a dealer would want from agencies…Read More What Every Dealer Wants From Your Agency In 2019