I just returned from Green Bay, Wis. Like most visitors, I drove by and took pictures of the Vince Lombardi statue in front of Lambeau Field.
I looked into the face of a top-performing F&I professional and said,
Your potential is furious with your performance!
After the initial shock, he realized it was a valuable challenge. As independent agents, we meet regularly with great F&I managers who are producing at the best levels they have seen in their career. A simple request to keep improving performance sounds hollow unless it is shared in contrast to potential.
I just returned from taking two of my granddaughters to their first Broadway show, Disney’s production of Aladdin. Like most other first time visitors they were amazed. And the more they learned about what the performers went through on a daily basis the more respect they had for them. Here are a couple of take-aways that can remind us that no matter what has happened before we meet each customer once they are in-front of us it’s – Show Time!