When customers feel free to speak and share their opinions, they feel understood. F&I professionals that intentionally make the conversation a two-way interaction build high levels of trust and profits.…

Adaptability is the only way anyone can be successful right now. Let’s investigate the secret to winning.…

The most important thing I’ve learned from COVID-19 is that investing in your people is the best investment any business can make.…

If you treat a customer with empathy and respect, you will have created a customer for life. Use these three tips to get out of your own head and into theirs.…

While no crisis is a good thing, those that succeed will be those that take the opportunity during the storm to change, pivot, and adjust.…

Today’s reality is presenting us with both challenging times as well as countless possibilities. Success is reserved for those that dare to prune their process to assure future growth in skills and profits.…

The time we spend with the customer in our office will be filled with something, either positive or negative. Will it be a display of salesmanship filled with facts and data, or an engaging effort to get the customer to talk and share their thoughts, ideas, and goals?…

Eliminating inconsistent efforts and replacing them with intentional and consistent ones is one of the secrets of those that reach the top levels of success in the F&I office.…

Surf's Up - Many customers are familiar with a service contract. Just as many are unfamiliar with what Tire & Wheel, Road Hazard Protection or Environmental Protection will do for them. Providing videos that inform the customer of the value of these services - as opposed to a commercial trying…

F&I Performance is affected by the people and conditions around you. Few things can determine our ability to improve more than the things, people and experiences with which we surround ourselves. If you are reaching for more, take a look at your surroundings and see if adjustments need to be…