You Want to Talk F&I? So do we.
Is the F&I Office Tone Deaf?
Customers give great weight to the overall experience and tone of the process. We should too!…
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In the second half of the 19th century, the new frontier west of the Mississippi was affectionately called “The Wild West.” During this time, most referred to a six-shooter as the “great equalizer.” It enabled a small man to chop a much larger one down to size.…
Mohamed Sanu is a wide receiver for the NFL’s Atlanta Falcons and one of their most celebrated stars. After sitting in coach during a recent airline flight, he was handed a note as he was departing the plane. The family sitting behind him had recognized him but did not bother…
In 2004, Rolling Stone ranked the Grateful Dead No. 57 on their list of the “100 Greatest Artists of All Time.” The Grateful Dead were considered the greatest touring band in history. They performed more than 2,300 concerts. In their early career, the band also dedicated their time and talents…
Emmanuel Ninger was arrested for counterfeiting in 1887 after he handed a clerk, whose hands were wet, a $20 bill and the ink started smearing. A search of his attic found that he was hand-painting each bill! They also found three paintings he had created which, after his arrest, were…
Dealerships today depend more than ever on the profits gained in their F&I departments as a larger percentage of their overall profitability. To assure this department maximizes their opportunities, the F&I office must have the two most important elements in place, great products and well trained people. So naturally having…
Did you know Phil Robertson and Terry Bradshaw were teammates at Louisiana Tech? Learn how two shared principles made both men champions in their chosen fields.…
I just finished a very frustrating phone conversation with the company that provides my phone and internet service. The word “communication” is in their company name, and the reason I am frustrated is the person I was dealing with had no idea how to communicate effectively. The conversation made me…
I just returned from Green Bay, Wis. Like most visitors, I drove by and took pictures of the Vince Lombardi statue in front of Lambeau Field.…
I looked into the face of a top-performing F&I professional and said, Your potential is furious with your performance! After the initial shock, he realized it was a valuable challenge. As independent agents, we meet regularly with great F&I managers who are producing at the best levels they have seen…
Archie Manning, an NFL quarterback in his own right, raised two sons who have made an even greater impact on the league. The Manning clan attributes their success more to the mindset they were taught than to the talent they were born with and developed. Recently retired, Peyton Manning often…