You Want to Talk F&I? So do we.
Is the F&I Office Tone Deaf?
Customers give great weight to the overall experience and tone of the process. We should too!…
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The car business exists in a constant state of flux. As independent agents, we have to step back and evaluate the business during the good and the bad times. Consistently growing the skills and knowledge level of all our team members is as critical when the money is flowing as…
During a cross-country rail trip to New York in early 1928, Walt Disney not only lost his cartoon star, Oswald the Lucky Rabbit, but half of his animation staff to his film distributor. Before boarding the return train to California, Walt sent his brother, Roy, a telegram: “Don’t worry, everything…
Hank Aaron is NOT the Home Run King. His most significant achievement is that he was great EVERY SINGLE YEAR from 1955 to 1973. That’s 19 consecutive seasons. There really isn’t a record quite like it in baseball history. He was the King of Consistency.…
These words summarized what was arguably the best commercial of the Super Bowl XLVII in 2013. I have been a longtime fan of the man whose words graced the two-minute ad: Paul Harvey.…
Michael Phelps earned a place in sports history recently as the first U.S. men’s swimmer to qualify for five Olympic Games. Over three Olympics, from 2004 through 2012, Michael Phelps had won 18 gold medals and 22 medals overall, each total more than anyone ever. It’s a phenomenal level of…
Are you going to be in attendance at this year's Industry Summit in Las Vegas? If so, make sure you attend this must-see workshop!…
I just returned from taking two of my granddaughters to their first Broadway show, Disney’s production of Aladdin. Like most other first time visitors they were amazed. And the more they learned about what the performers went through on a daily basis the more respect they had for them. Here…
Michael Hingson was on the 78th floor of the World Trade Center in New York City on September 11, 2001, when the first tower was struck by a hijacked plane. Michael is totally blind and the account of how he and his partner, Roselle, escaped the burning building is amazing.…
My wife is famous for her Peanut Butter Pie and everyone that has a slice has the same reaction: "This is the best pie I have ever tasted.” However, if you leave out a seemingly insignificant ingredient it can make a big difference. If you rush and forget to add…
Four of the nation’s top F&I trainers will put their skills and industry know-how to the test during this special session. F&I pros in attendance will be able to pose their most frustrating customer objections, get advice on difficult job-related issues, and gain insights on what it takes to be…